Lesson 1:
Service Management as a Practice
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Lesson 2:
The processes within the Service Lifecycle pertaining to Release, Control and Validation;
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Lesson 3:
Business value of implementing each process in an organization
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Lesson 4:
Objectives and basic concepts related to each process
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Lesson 5:
Activities and roles involved in each process and their relationship to other processes
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Lesson 6:
Technology and implementation considerations
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Lesson 7:
Continual service improvement
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