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| What is ITIL |
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Information Technology Infrastructure Library (ITIL) has been around for 20 years, but interest within the United States has only increased in the last five years. ITIL is becoming the next big thing in Information Technology. ITIL is an industry standard for best practices for the management of IT. Read more...
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If you work in the IT industry, and you work for a medium-to-large organization or plan to in your future, then you should think about adding one or more ITIL certifications to your resume—because ITIL will be in your future. For those of you who are about to begin the ITIL implementation journey, remember to think and talk about the long term, because this journey is measured in years not in months. ITIL is a new approach to continuous improvement.
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ITIL Benefits
Part of ITIL is the constant improvement of each of the 10 ITIL
processes and the inter-process communication. This constant improvement has as
its goal to provide IT services in a more cost-effective manner and to better match
those services to the present and future needs of the business. ITIL is a framework
of how to manage IT like a business for the business. As such, the ITIL framework
does not describe in absolute terms how any of the ITIL processes should be implemented.
Those details are left up to the implementer. The goals and key performance indicators
for each of the processes is well defined, so that there is a clearly defined road
map to measure your success.
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Return on Investment |
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Improved financial management of IT.
Improved relationship with the customer / "the Business".
Improved utilization of infrastructure and personnel.
Common IT terms and communication
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