ITIL Service Management
ITIL is a documented standard of IT service management adopted by companies and governments throughout the world. It was developed and is managed by the UK Office of Government Commerce?. ITIL (Information Technology In-frastructure Library) provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT sys-tems. ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, manage-rial, software support, computer operations, security manage-ment and environmental.
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